Shipping policy

Last updated: 5 October 2026

Delivery charges, destinations and useful information for DorDeCasa orders. If your question concerns an existing order, include its number when contacting us.

Delivery charges and free shipping

The rates above apply to standard dispatch from the DorDeCasa store for eligible products and destinations. Delivery charges depend on weight, destination and the selected service. The applicable charge and a free shipping option, where available, are shown before you submit the order.

Some accessories are dispatched separately and have their own delivery rates. The free shipping thresholds above do not automatically apply to them. Check the delivery total for your entire basket before paying.

Where we deliver

For standard dispatch from the store, the configured destinations are Germany and the following countries: Austria, Belgium, Czechia, Denmark, France, Italy, Luxembourg, Monaco, the Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden and Hungary.

Whether a delivery method is available depends on your full address and the products and quantities in your basket. This list does not promise that every product can be delivered to every address. If no delivery option appears, contact us before placing your order.

Processing and delivery times

Orders are processed Monday to Friday, excluding public holidays. Indicative standard delivery times are 2–5 working days within Germany and 3–7 working days to available European destinations. These ranges do not automatically apply to accessories dispatched separately.

Public holidays, weather or transport disruptions may affect delivery. If you need an order by a specific date, ask us to confirm the delivery time before ordering. Any agreed delivery time and your statutory rights in the event of delay remain applicable.

Carrier and parcel tracking

Standard orders dispatched from the store are sent with DHL. Standard or Premium services may be available depending on the destination and order. The name Premium does not by itself promise express delivery.

You receive parcel tracking information on dispatch. Before ordering for delivery to a DHL Packstation or Postfiliale, check that the address and products are suitable. For chilled or frozen products, ask us to confirm first.

Chilled and frozen products

Choose an address where products can be received without unnecessary delay. On receipt, check the parcel and immediately follow the temperature and storage instructions on the product labels.

If you notice damage, leaks or a possible temperature issue, contact us as soon as possible with the affected products and order number. Asking you to notify us promptly helps us investigate and does not shorten statutory claim periods.

Accessories and separate parcels

Some clothing and accessories are prepared and dispatched by production partners. Their delivery charges, carriers and preparation or delivery times may differ from those for products sent from the store.

An order containing products from different dispatch sources may arrive in separate parcels on different dates. Review the item information and the total delivery charge before paying. If the timing is unclear, contact us before ordering; standard free shipping thresholds do not guarantee free delivery for every parcel.

Delayed, missing or damaged parcels

Contact DorDeCasa if a parcel does not arrive, is marked as delivered but has not been received, contains the wrong products or arrives damaged. Send your order number, a description of the issue and, if available, photographs of the products and packaging.

We investigate and contact the carrier where needed. You are not required to resolve the claim with the carrier yourself. The remedy, replacement or refund depends on the circumstances and applicable legal rights. We do not impose a general seven-day limit that cancels those rights.

Correcting the delivery address

Check the recipient’s name, street, house number, postcode and required delivery details before submitting an order. Contact us immediately for corrections. We try to update the address before dispatch, but cannot guarantee a change if parcel preparation is already advanced.

After handover to the carrier, changes depend on the delivery service. Any additional costs are assessed according to the circumstances and applicable legal basis; they are not automatically charged for every delivery error or delay.

Returned parcels and returns

If a parcel is returned because of an incorrect address, refusal or non-collection, we contact you to clarify the situation. Any redelivery and related costs are discussed before arranging new transport, with respect for statutory rights.

If you wish to withdraw from a contract, clearly communicate your decision; simply failing to collect a parcel does not replace that communication. Conditions for withdrawal, returns and refunds are described in the Refund policy. Rights concerning faulty goods remain separate from voluntary returns.

Delivery contact

For delivery questions, email orders@dordecasa.de or contact us on WhatsApp: +49 176 77841052. Include your order number if you have already placed an order.